ZixCorp Level 1 Support Tech

Location:

Dallas, TX

Travel:

None

Job Description:

Level 1 Support Technician is responsible for assisting ZixCorp customers with the resolution of technical service problems. ZixCorp™ offers e-messaging protection that protect organizations from viruses, spam, as well as enabling secure electronic communications, such as email encryption.

The Level 1 Support Technician duties include:

• Providing technical guidance to customers in response to service requests received over the phone or through email · Championing and coordinating resolution of customer support issues.
• Ensuring all customer communications are professional, accurate, and timely.
• Developing technical content for inclusion in the support knowledge base.
• Utilizing support applications for problem recording and tracking.

Required Skills/Qualifications:

• Experienced in direct customer communication.
• Familiar with common TCP/IP protocols and services.
• Good knowledge of various Operating Systems (Windows NT/98/2000/XP).
• Experience with SMTP messaging systems and mail clients (Exchange, Domino, Postfix, Outlook)
• Basic understanding of network concepts (DNS, routers, firewalls, etc)
• Excellent written and oral communication skills.
• Excellent customer service/phone support skills
• Strong, sound decision-making skills, good judgment and problem solving skills.

Preferred skills:

• First line technical support experience.
• Experience with Linux/Unix command line (shell)

If you are interested in this position, please send an email with your resume to careers@zixcorp.com.